FAQs

This is how the return works:

1. Please enclose the delivery note provided with your return.
   If the delivery note is missing, enclose a paper with the following information:
   
   - Surname
   - Order number
   - Reason for return
   
   
   

Send the return to this return address:

H&T Fine Food GmbH
In Krupploch 19
33334 Guetersloh

Please note that you will unfortunately have to bear the return shipping costs yourself. However, we will of course transfer the amount of the goods to you immediately as soon as we receive the package.

We do not accept returns of grocery items.

Please also remember to ensure that your shipment is adequately stamped.
It is best to keep your postal receipt as proof until the refund has been made.

You can find the right of withdrawal here.

Of course we are sorry about that.
In this case, please send us an email immediately to hello@kumaio.de so that we can resolve the matter as quickly as possible. You will either get your money back or we will send you new goods :)

The shipping costs for deliveries within Germany are usually €4.99. For orders over €29, shipping is free for you. This means that you do not have to pay any additional shipping costs if your order is worth €29 or more.

For international deliveries, shipping costs may vary depending on the destination country. For more information on international shipping costs, please see our shipping policy.

No, we do not have a minimum order value. You are welcome to order individual products or multiple items, depending on your needs. We want to offer you maximum flexibility and not impose any restrictions on the order value.

Please note, however, that for orders under the value of €49, shipping costs of €5.95 apply. These shipping costs enable us to guarantee you a reliable and fast delivery of your products.

Our goal is to provide you with a pleasant shopping experience while being transparent about our shipping policy. If you have any further questions, please do not hesitate to contact us.

To cancel your order, please contact our customer service as soon as possible. You can contact us by phone or email and explain your request to cancel the order.

Please note that cancellation is only possible as long as your order has not yet been dispatched. Once the order has left the warehouse, unfortunately we are unable to accept cancellations. However, in this case you may be able to use our returns policy to return the items and receive a refund.

Our Bio King Coconut Water is produced using a gentle and careful process to ensure the highest quality and freshness.

First, the King coconuts are harvested by our partner in Sri Lanka from Bio Homegardens. Immediately after the harvest, the coconut water is extracted from the fresh coconuts and cautiously heated. This heating process serves to extend the shelf life without affecting the valuable nutrients and natural taste.

The coconut water is then bottled directly into glass bottles.
This is how we ensure that you can enjoy coconut water in its purest and freshest form.

The King Coconut is a special type of coconut that comes mainly from Sri Lanka. It is known for its golden-orange shell and exceptionally sweet, refreshing water. This coconut is smaller and has a thinner, softer shell that makes it easier to open. The flesh of the King coconut is very thin and tender, which is why the main focus is on the water, which is naturally isotonic and perfect for rehydration. (Because King coconut water is particularly rich in minerals and electrolytes, it is known as the Queen of Coconuts.)

In comparison, the regular coconut Distributed worldwide and has a thicker skin that is green or brown depending on its ripeness.
Its water is also refreshing, but less sweet than that of the King coconut. The regular coconut has a thicker flesh that is used in many ways in cooking - from making coconut milk and oil to various desserts and dishes.
Here you will find further information.

Our bottles are fully recyclable, but it is important to dispose of them correctly.
Since these are glass bottles, they should be placed in the glass recycling container, not in the yellow bag.

Glass recycling has the advantage that the material can be recycled infinitely without losing quality.
In this way, you actively contribute to conserving valuable resources.

Tip: Our bottles are also perfect for creative DIY ideas – turn them into decorative vases, drink glasses for a party or practical containers for the home!

Our syrup is made from 100% natural organic ingredients: coconut blossom nectar (68%), water, cardamom, and other fine spices. All are organically grown. It is gluten-free, soy-free, and completely plant-based.

The optimal dosage is 1-2 tablespoons of syrup per 200ml of hot milk. Simply stir and enjoy your soothing chai latte! A 250ml bottle yields approximately 8-16 servings, depending on the desired strength.

Unlike many other chai products, our syrup is:

• Caffeine-free (no black tea)
• No added refined sugar (only coconut blossom nectar)
• 100% certified organic
• Fair trade from Sri Lanka
• Ayurvedic inspiration with traditional spices

Absolutely! Our organic chai syrup is perfect for iced chai latte with cold plant-based milk and ice.
The creamy texture dissolves perfectly even in cold drinks.
Insider tip: It also tastes amazing in an iced matcha latte !

Kumaio® Organic Chai Syrup goes well with both cow's milk and all plant-based milk alternatives. Oat milk (creamy and naturally sweet), almond milk, or coconut milk are particularly recommended for a more intense flavor.

Yes! Our organic chai syrup is completely caffeine-free, as it's based on a pure spice blend and contains no black tea. This makes it ideal for morning and evening routines, as well as for anyone who wants to avoid caffeine.

Our syrup is characterized by:

• 100% organic certification (controlled organic cultivation)
• Fair production in Sri Lanka
• No artificial additives or preservatives
• Ayurvedic-inspired spice blend
• Hand-picked, sustainable ingredients
  

Our Aminos sauce is based on a unique combination of coconut vinegar, coconut nectar and various spices.
The different components are cooked together to create a full-bodied, balanced and flavorful sauce that gives every dish that certain something.

Here you will find further information.

The Aminos sauce is a real all-rounder in your kitchen! Use it to give your dishes a deep, umami-rich note. Whether as a marinade, in dressings or as a topping for salads and rice dishes - it brings healthy spice into your life! Take a look at our recipes over!

Would you rather cook creatively without sticking to a recipe? Then you can differentiate between "adding flavor" and "balancing flavors". You can use the spice sauce for both. The dosage makes the difference in the end 😉

Yes & no, because in terms of ingredients, our coconut aminos seasoning sauce is a good alternative to soy sauce! It is not only gluten-free, but also free of soy and industrial additives.

An ideal companion for anyone who is conscious about their diet. But its flavor profile is completely different to soy sauce.
We often hear that the sauce is like an explosion of flavor. Try it yourself!

The Coconut Aminos Seasoning Sauce takes its name from the nutrient-rich juice of the coconut blossom, which is packed with natural amino acids and trace elements. Amino acids are needed by the body for vital processes such as building proteins and producing hormones.

The "pulled" jackfruit from Kumaio® consists of the young, unripe flesh of the jackfruit and is already chopped. It offers a practical, meat-like consistency that is perfect for vegan and vegetarian dishes. The chopped form means it can be prepared more quickly and absorbs marinades and spices particularly well. Whether for vegan tacos, burgers or stews - the "pulled" jackfruit is a flexible and delicious basis for creative and conscious cooking.

For some inspiration, take a look at our recipes over!

Our jackfruit grows in Sri Lanka under sustainable and natural conditions in the home gardens of our partner families, without the use of pesticides or chemical fertilizers. The fruits are carefully harvested by hand. After harvesting, the jackfruit is processed in two ways:

As "pulled" jackfruit it is chopped or plucked, which gives it a meat-like texture.

In addition, we offer Jackfruit in pieces which can be used in a variety of recipes and are just as easy to use.

The young jackfruit is harvested unripe and is therefore tasteless. The flesh can be used in savory dishes.

The sweet jackfruit is harvested when the jackfruit is ripe on the tree. This makes it a sweet exotic fruit. We pickle the sweet jackfruit in natural pineapple juice.
Here you can find more information about it.

Our Kumaio® Sweet Jackfruit in pineapple juice seduces with an exotic taste reminiscent of a delicious mixture of mango and pineapple.
The fruit is marinated in natural pineapple juice, which gives it a refreshing, fruity Ssweetness.
This combination is ideal for smoothies, desserts or as a tropical touch in your breakfast bowl.
Perfect for anyone looking for an exotic, healthy treat.

Our dried bananas are gently dried at low temperatures (below 65 degrees Celsius). This preserves the valuable nutrients and the intense flavor of the bananas. It is important to mention that we also completely avoid chemical additives, preservatives, added sugar, artificial colors, etc. Who knew that nature could be so delicious?

We use a special variety of baby bananas, which due to their natural Ssweetness and intense aromas. These bananas are grown under fair conditions and carefully selected to offer you an incomparable taste experience.

Our Ceylon vanilla is extremely versatile and can be used in both sweet and savoury dishes. Use it in porridge, in desserts such as ice cream, puddings and pastries, or add it to savoury dishes such as sauces and marinades to create an exotic touch. Its intense aroma gives every dish that little extra something. Discover recipes and application tips here.

The Ceylon vanilla from Sri Lanka has a more intense, floral aroma compared to Bourbon vanilla, which mostly comes from Madagascar. The climatic conditions and the traditional cultivation method in Sri Lanka give the vanilla its special quality and make it a real delicacy. This vanilla is especially for gourmets who are looking for a unique, intense taste experience.

Our Ceylon vanilla is extremely versatile and can be used in both sweet and savoury dishes. Use it in porridge, in desserts such as ice cream, puddings and pastries, or add it to savoury dishes such as sauces and marinades to create an exotic touch. Its intense aroma gives every dish that little extra something. Discover recipes and application tips here.

Our Peppadew® cherry peppers will be in SSouth Africa, where it ripens under ideal conditions. The fruits are harvested by hand and carefully pitted to preserve their sweet and spicy notes. After harvesting, they are pickled using a special process to preserve the unique flavor that makes them so special. This intricate handwork ensures that every Peppadew fruit has the perfect sweet and spicy flavor that you love.

The Peppadew® cherry peppers is an exclusive original product that you can only find in Germany at Kumaio®. This special cherry pepper comes from SSouth Africa and is characterized by its unique, sweet and spicy taste, which is appreciated worldwide. Each fruit is harvested by hand and processed with the utmost care to give you an exceptional taste experience.
Whether as antipasti, in salads, as a topping on burgers/sandwiches/pizza or as a special ingredient in your favorite dishes - Peppadew® cherry peppers are a must for anyone looking for something special.